You only can add cameras, when NAT status is success. Ensuring recorder’s NAT status is success under system’s info page.Error-10005: Network timeout, changing network environment, or verify if NAT status is success in device’s system’s info page.Error-11303: The user is locked, DVR/NVR will lock users if attempt to logon system with wrong password repeatably.If NAT status is success, then verify is serial number is correct. Error-11307: Device is not exist or device is offline, please check is NAT status is success in system’s info page of your IPC/DVR/NVR.Error-11302: No account/email is found, you should register a new account.One email address only can have one account. Error-11301: Logon account and password is incorrect, please double check password.Error-11300: No permission, the added new account set the permission that your device couldn’t support.It occurs because too many online users to access the video feed, you can set password, or reboot device to access again. Error-11204: NAT video connections reach the maximum, can not allow new NAT video connection.Please note Xmeye currently has no app for Windows 10 mobile smartphone. The general VMS software is compatible with your Windows 32/64 OS and Mac OS X. For desktop computers, you can download General VMS software, which support up to 64-channel video surveillance capability, it can support local IP cameras or add your Internet/remote network cameras and network video recorder by using CloudID. Xmeye app only runs for Android and iOS smart devices. Xmeye app for Windows PC/Mac OS X computer This article we are pleased to compile a frequently asked question list which answers common questions and provides solution to help you get problem resolved when using the app. Similar to other apps, the app has built-in peer to peer (p2p) protocol to establish connection between security camera/dvr/nvr and your app. Xmeye is abbreviation of Xiongmai eye, the default app designed for Android and iOS smartphone or tablet, supporting remotely video monitoring for network cameras, digital video recorders, network video recorder that originally developed by Xiongmai technology regardless your IPC/DVR/NVRs’ brand.
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